Last Updated: [7/09/2025]

At Click Basket, we strive to deliver the highest quality products and

ensure every order is accurate. Because the nature of our products is often

perishable or for immediate consumption, our standard policy is to not

offer refunds for items once they have been delivered and used.

However, we understand that issues can sometimes arise, and we have a

policy for exceptions that may qualify a customer for a partial refund or

store credit.

1. Refund Eligibility - The General Rule

No Refund for Delivered and Used Items:

• Once an order is successfully delivered and accepted, and the products

have been consumed, opened, or used, the customer is not eligible for a

full refund.

• We encourage customers to inspect their order at the time of delivery and

reject any items that are visibly damaged or incorrect before accepting the

full order.

2. Partial Refund/Store Credit Exceptions (The "Used" Condition)

A customer may be eligible for a partial refund or store credit on specific

items in the order only under the following conditions, provided the issue

is reported within 4 hours of delivery:

3. Non-Eligible Refund Scenarios

The following scenarios will not qualify for a refund or partial refund:• Change of Mind: The customer decides they no longer want the product

after delivery and use.

• Customer Misuse/Improper Storage: Damage or spoilage that occurs after

delivery due to the customer's failure to follow storage instructions (e.g.,

leaving a frozen item out).

• Subjective Preference: The customer does not like the taste, texture, or

colour of an item that is otherwise non-defective.

• Minor Variance: Small, natural variations in produce size, colour, or weight

that are within normal industry standards.

4. How to Request a Partial Refund

1. Contact Us Immediately: The customer must contact Click Basket

Customer Support via email (clickbasket.co.in@gmail.com) within 4

hours of the delivery time.

2. Provide Details: The customer must provide the Order ID and a detailed

explanation of the issue.

3. Submit Evidence: Clear photo or video evidence of the defective or

incorrect item must be submitted.

4. Review and Resolution: Click Basket will review the evidence. If

approved, the customer will be notified, and the partial refund will be

processed to the original payment method, or store credit will be applied

to their Click Basket account within 30 business days.